Q: What is this portal all about?
A: This portal explains the quality management implementation for Rocksolid Technology Solutions Sdn Bhd conforms to ISO 9001:2015. It was developed on WIKI Platform.

Q: Who can access this portal?
A: Only registered user can access this web.

Q: Why use WIKI for ISO 9001:2015?
A:

• Wiki documentation can be developed, corrected, and improved while working on the processes described, before or after flaws are found. This helps achieve congruence between the system and everyday activities, allowing documentation to remain fresh.

• The ease of linking in a wiki creates a small-world network of documents, where relationships between documents are explicit and, through these relationships, nothing is more than two or three clicks away.

• More people get involved with much less effort. In the “old way,” either noncore people aren’t involved or, if they are involved, they spend large amounts of time in quality assurance process meetings that usually don’t relate to their work. A wiki allows noncore people to pay attention to the parts they care about and are most relevant for them.

• The wiki allows all documents to be stored in a place where everyone can view and review them.

Q: How the contents of this portal is managed?
A: The content of this portal is continuously contributed by registered users. Only contents which approved by top management are shown in this portal. This ensure only up-to-date contents are published.

Q: How documents are controlled in this WIKI?
A: The wiki navigation, linking, and search capabilities keep documents truly available, at points of use, for both consultation and editing. This encourages everyone to keep documents live and up-to-date. Automatic notifications of changes ensure prompt review by process owners. Current revisions can be identified easily because they are displayed immediately. But all prior versions—and comparisons to the current version—are just a couple of clicks away.

Q: How records are controlled in this WIKI?
A: Records are easily controlled, stored, retrieved, and retained—and there is no need to dispose of them. Typing information directly into the wiki’s pages (or scanning and uploading it) saves space and archives information in such an easy-to-find manner that there’s no point in printing or copying. Even though anyone can access and modify wiki information, records are safe because prior versions are saved automatically.

Q: How WIKI inculcates management commitment?
A: The wiki allows management to communicate customer, statutory, and regulatory requirements throughout the whole organization very quickly. As soon as the manager finishes typing, the wiki emails notifications of the change to everyone who needs to know. This enhances customer focus, because customer demands are immediately cascaded to the correct organizational levels